Terms and Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The Sale of Alcoholic Beverages
Artisan Wine Depot does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Artisan wine Depot makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from Artisan Wine Depot is over the age of 21. You also agree that any alcohol purchased from Artisan Wine Depot is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 Artisan Wine Depot will prosecute you fully to the extent allowable by law. All packages are required to have an Adult Signature in order to be delivered.

Return Policy
At Artisan Wine Depot, your satisfaction is very important to us.  We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.

If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by calling ( 650)-917-8080, or by emailing us at sales@artisanwinedepot.com. Please have your invoice number ready to give the customer service representative over the phone, or reference your invoice number in your email. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer's risk.

Merchandise Damaged in Shipping
It is unusual to receive a damaged product from Artisan Wine Depot. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by calling (650) 917-8080, or by emailing us at sales@artisanwinedepot.com. Please have your invoice number ready to give the customer service representative over the phone, or reference your invoice number in your email. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted.  At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

Dissatisfaction with the Quality/Taste of Wine Received
At Artisan Wine Depot, we are proud to offer great values on the world's best wines. Our goal is to help you choose the wines that you will enjoy. To give you a balance of information, Artisan Wine Depot displays ratings from several different well-noted publications. We also offer many product reviews and lists of our top sellers; all to assist you with your purchasing decisions.

While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours.  Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you select.   However, in the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem.  If you would like to return an order for taste reasons, we will issue a refund or account credit, less the original shipping and handling charges, and return shipping and handling charges.

Returns and Shipping Charges

Artisan Wine & Spirits is grateful for your business. We want you to be satisfied with every aspect of your experience. If you are dissatisfied for any reason, we would love to hear from you and try to make things right . Please note, however, that California does not  allow the return of alcohol unless it is damaged, spoiled or otherwise unfit for consumption.

To contact us:

Email: help@artisan.wine

Phone: (650) 917-8080


Please check your purchases carefully before completing your purchase. California Alcohol Beverage Control regulations prevent us from issuing refunds or returns unless the product is damaged, spoiled or otherwise unfit for consumption, or if it had been shipped to you in error.

If the alcohol is spoiled, you will need to provide evidence by bringing back the opened bottle with wine in it. It should be kept closed with the original cork. Products need to be returned to our store. If the product was shipped and it is impractical to bring the wine to our store, call or email us for instructions. Note that it's standard practice in the wine trade that all bottles five years or older are purchased at the buyer's risk.

If you receive your wine and it has been damaged during shipment, please contact us within 3 days of receiving the shipment. Include a description of the damage and send pictures if possible. We will arrange for the damaged products to be replaced. Note however, that we recommend shipment by air during the summer months and cannot be held responsible for heat-related problems such as expelled corks should you choose to use ground shipping.


If for any reason you are not completely satisfied with your purchase of any non-alcohol items, we will make every effort to accommodate your refund request. We ask that merchandise be returned within 30 days of the purchase date.

FOR GIFT PURCHASES: Upon refund confirmation, the gift recipient will receive store credit, or a gift card. For cash refunds larger than $150, a check will be mailed within 5 business days to the purchaser.


Once your returned item(s) is/are received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days. 


Artisan Wine & Spirits gift cards do not expire, have no fees, and are redeemable online, in-store or over the phone. Gift cards may not be returned or redeemed for cash.


To cancel your order, please contact us at help@artisan.wine.com.  If the product is still in our store and is in its original packaging, we will refund your purchase.

Cancellations are only accepted within 10 days of the date of purchase. You will be charged a 10% restocking fee, and a 4% credit card fee if a credit card was used. 


We will cover the cost for return shipping, only if we made a mistake on your order. Otherwise, you are solely responsible for the cost to return items by shipping.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Artisan Wine Depot. The collective work includes works that are licensed to Artisan Wine Depot. Copyright 2003, Artisan Wine Depot ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Artisan Wine Depot or purchasing Artisan Wine Depot products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Artisan Wine Depot or to purchase Artisan Wine Depot products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Artisan Wine Depot. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Artisan Wine Depot used in the site are trademarks or registered trademarks of Artisan Wine Depot

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Artisan Wine Depot disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Artisan Wine Depot does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Artisan Wine Depot does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Artisan Wine Depot shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Artisan Wine Depot has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Artisan Wine Depot product is mistakenly listed at an incorrect price, Artisan Wine Depot reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Artisan Wine Depot reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Artisan Wine Depot shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Artisan Wine Depot without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Artisan Wine Depot may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Artisan Wine Depot.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Artisan Wine Depot products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Artisan Wine Depot products) must be commenced within one (1) year after the claim or cause of action arises. Artisan Wine Depot's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Artisan Wine Depot may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Artisan Wine Depot or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Artisan Wine Depot does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Artisan Wine Depot is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Artisan Wine Depot reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Artisan Wine Depot in its sole discretion.

You agree to indemnify, defend, and hold harmless Artisan Wine Depot, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Artisan Wine Depot may link to sites operated by third parties. However, even if the third party is affiliated with Artisan Wine Depot, Artisan Wine Depot has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Artisan Wine Depot. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Artisan Wine Depot seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy and Security
Please refer to our Privacy page to read our policies in regards to your privacy.